Delivery Return Policy

Zivni acknowledges the customer’s preferences and works to make our products up-to-the-mark and beyond your expectations. We apologize for the inconvenience caused in case of any incomplete, damaged or wrong product. However, in such a case, feel free to contact us at 03008205577 because “You Come First”. To have the appropriate customer cycle, we ensure the implementation of proper regulations.

  • For refunds or any other queries, you can call us within 7 days of parcel delivery and all claims will be handled after being approved from the quality department.
  • To track sale in case of an exchange, e-receipt or invoices are required but please make sure that the product on sale or are not eligible for exchange.
  • In the case of unused or unworn products, the exchange can be provided but tags should be attached.
  • Though we love to care for our customers but in case of defected products due to mishandling or courier service issues, price of purchase will be refunded, or products might be exchanged.
  • In case of refunds, mishandled products or wrongly shipped ones can be compensated however, please make sure to claim within 7 days.
  • In case of any kind of sale, the final price for any exchange will be the same as the final price of that product in sale.
  • Credit receipts will be shared with the customers for refunds.
  • With authorization from both the service centre and customer’s end, products can be exchanged with a proof of receipt within 7 working days (subject to availability).


  • To return an item, please email us at with the return reason and order details. 

  • Once our customer support team approves the return you will be requested to send the parcel to, Ecommerce Department, Office Number 104, Khayyam Chambers Main Nursery, Karachi.

  • Please note that customers are responsible for the cost of returning the items to us.