Frequently asked Questions

  1. Is it necessary to have an account on Zivni to make any purchase?
If you want to make a purchase, it will be nice if you create an account so things will work perfectly for you. This way will not only consume your lesser time and may assist you to avoid the bizarre process of details-entering each time you shop.  To avail the best, make an account today and log in right away!
  1. How can I place an order?
After signing into your account, you can select the products you would wish to have and add those items in your cart. Once you are done, you can continue proceeding to checkout, now share your details for payment, billing and shipment details. You must review your order and double-check it, so you get it, what you ordered. Most importantly, you can check the status of your order and ask us any queries, in case of confusion.
  1. What will happen if you enter the incorrect or outdated address by mistake?
In such cases, all the delivered products are returned at our headquarters by the riders. However, you should confirm your order to avoid any kind of inconvenience and make the shipments hassle-free. Also, you can contact us to make the necessary changes.
  1. How long does it take for any parcel delivery?
Considering the timely deliveries, you should be familiar with the fact that the availability of products and payment authorization’s matter a lot. However, we know about urgency and time limitations so we will handle things accordingly with complete assistance and a smooth process.
  1. How much time will it take to sign up or what is the exact procedure?
To sign up, go to “create an account” option and add the details and your complete information to the particular fields. For your confusions or any queries, we are here to resolve. We will reach out to you as soon as we can. You will receive confirmation of our order by email or the verification of contact details by a phone call.
  1. Can I purchase Zivni’s website – is it safe to share details?
At Zivni, we work by following the principles of privacy, security and confidentiality and make sure that all your provided information is only for sales and highly efficient order delivery.  These personal details are shared with trusted people and it's your consent that matters the most.