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Terms & Conditions

The agreement between you and Ace Communications when you use Zivni.

Last updated: April 19, 2026

1. Agreement

These Terms & Conditions (“Terms”) form a binding agreement between you (the person or organisation registering for or using the service) and Ace Communications, a business registered in the Islamic Republic of Pakistan with its registered office at 101 - Khayam Chambers, PECHS Block 2, Karachi - Pakistan, which operates the Zivni platform at zivni.com and through associated mobile applications (the “Service”). By creating an account or using the Service you agree to these Terms.

2. Eligibility

You must be at least 18 years of age and authorised to act on behalf of any organisation you sign up. You may use Zivni only for lawful business purposes and in compliance with the laws of Pakistan and any other jurisdiction in which you operate.

3. Accounts & Subscriptions

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity that occurs under your account or any sub-account you create for your team.
  • Subscription plans are billed in advance, monthly or annually, in PKR or USD as displayed at checkout.
  • Free trials, where offered, automatically end after the stated period; no charge is made unless you choose to subscribe.
  • You may upgrade, downgrade, or cancel your subscription from your account billing page at any time.

4. Permitted Use

You agree not to use the Service to:

  • Violate any law, regulation, or third-party right.
  • Upload or transmit malicious code, viruses, or harmful content.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
  • Resell, sublicense, or white-label the Service without a written agreement.
  • Send unsolicited bulk messages (spam) or content that is unlawful, defamatory, or infringes intellectual property.
  • Interfere with the integrity or performance of the Service or its underlying infrastructure.

5. Your Data & Ownership

You retain full ownership of all data, content, and materials you upload to or generate within the Service (“Customer Data”). You grant us a limited, non-exclusive licence to host, process, transmit, and display Customer Data solely as required to provide the Service to you. We will not access, view, or share Customer Data except (a) with your authorisation, (b) to provide technical support you have requested, or (c) when compelled by a valid legal order.

6. Payments

  • Payments are processed by our PCI-DSS-compliant partners (Safepay and PayFast in Pakistan; Paddle for legacy international subscriptions).
  • All fees are exclusive of applicable taxes (sales tax, GST, VAT). You are responsible for any taxes due in your jurisdiction.
  • If a payment fails or is reversed, your account may be suspended until the balance is settled.
  • Refunds are governed by our Refund Policy.

7. Service Availability

We make commercially reasonable efforts to keep Zivni available 24×7, with a target uptime of 99.5%. Scheduled maintenance windows will be announced in advance where possible. Subscription fees are not refunded for short, unplanned outages. Enterprise customers may receive a separate Service Level Agreement (SLA) with credit terms.

8. Intellectual Property

The Zivni name, logo, software, design, trade dress, and all underlying technology are the exclusive property of Ace Communications. Nothing in these Terms transfers any intellectual-property rights to you, beyond the licence to use the Service for the duration of your subscription.

9. Termination

  • You may cancel your subscription at any time from the billing page; access continues until the end of the paid period.
  • We may suspend or terminate your account immediately if you breach these Terms, abuse the Service, or fail to pay due fees after notice.
  • Upon termination we will retain your data in accordance with our Privacy Policy and provide a 30-day window to export it before permanent deletion.

10. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any particular result will be achieved.

11. Limitation of Liability

To the maximum extent permitted by applicable law, our total aggregate liability under these Terms, regardless of cause, will not exceed the total fees you have paid to us in the twelve (12) months preceding the event giving rise to the claim. We will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, data, or business opportunity.

12. Indemnity

You agree to indemnify and hold harmless Ace Communications, its officers, employees, and agents from any claim, demand, loss, or expense (including reasonable legal fees) arising out of (a) your use of the Service in violation of these Terms, (b) Customer Data you upload, or (c) your violation of any law or third-party right.

13. Governing Law & Disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan. Before initiating legal proceedings, the parties agree to attempt resolution through good-faith negotiation.

14. Changes to These Terms

We may revise these Terms from time to time. Material changes will be communicated by in-app notice and email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms can be sent to: